Refund policy

You have 14 days from delivery to change your mind.

What we take back

• Unworn, with the tags still attached.
• In the bag it arrived in, or one that protects it as well.
• Without perfume, deodorant marks, makeup or smoke.

Try a dress on the way you would try it in a fitting room: over your underwear, in a clean room, without shoes that mark a hem. That is all we ask.

How to start one

Write to support@elsieaugust.com with your order number and which item you are sending back. We reply with the address and the instructions within one business day. Do not send anything back before you hear from us: a parcel that arrives without a reference takes far longer to match to an order.

Who pays for the return

When you get your money

We refund to the card or account you paid with. Once the item reaches us and passes a check, we issue the refund to the original payment method within 5 business days. Your bank then takes its own 3 to 10 days to show it.

Exchanges

The fastest route to a different size is to order the size you want and return the one you have. It is quicker than a swap, and it stops the size you need from selling out while a parcel is in transit.

Damaged on arrival

Photograph it before you do anything else — the fault, the label and the box — and send the three images to support@elsieaugust.com within 48 hours of delivery, with your order number. We do not ask you to return a faulty item before we act on it.

What we cannot take back

Items worn to an event, altered by a tailor, or returned after the 14 days. Earrings and hair pieces that have been worn, for hygiene. Anything marked final sale on its product page, which we state before you buy and never after.

Who you are buying from

Elsie August
569 Lewis St
Sheridan, WY 82801, United States
support@elsieaugust.com · +1 (307) 533-5665
Customer care: Monday to Friday, 9am – 6pm MT